Acceptance & Registration

The purchase constitutes an agreement by the Customer to purchase Services in accordance with these Conditions.

These Conditions will apply to all bookings you make with us.

The bookings shall only be deemed to be accepted when the Supplier or any person authorized by the Supplier issues a confirmation of the booking (“Booking Confirmation”) at which point and on which date the Contract shall come into existence.

These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

Any quotation given by the Supplier shall not constitute an offer.

Our Website is run on the platform operated in part by the Platform Provider. The Platform Provider is not responsible for the products or services or any of the information or content on the Website. Any purchase that you make on the Website is a transaction occurring solely between you and Supplier.

CANCELLATION POLICY

All purchases, including, but not limited to, tickets or badges, lodging, merchandise, food and beverage purchases, and add-ons, are strictly non-refundable and non-cancellable, except as is specifically set forth below. Badges and tickets are transferable at face value or less at all times. If you’d like to transfer your badge, please email us at support@wonderlandconference.com.

Lodging reservations made through our portal may be cancelled only as follows:

• For lodging cancellations made at least 180 days from the start of the event, you’re responsible for a $300 cancellation fee. We’ll refund any amount paid in excess of $300.
• For lodging cancellations made 180 days or less from the event start date (i.e. made on May 10, 2026 or later), no refunds will be granted. You will be responsible for the entire cost of your room purchase.

This cancellation policy does not affect any of your statutory rights as a consumer. It also does not affect your right to a full refund for cancellations ordered or caused by our actions, or cancellations due to force majeure (act of God), governmental regulation or order, specifically including quarantine or regional travel restrictions due to Covid-19 or other pandemic.